Privacy Policy

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On August 14, 2025

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Last updated: August 14, 2025

1. Introduction

This Privacy Policy describes how Surgident (“we,” “us,” or “our”) collects, uses, maintains, and protects personal and product-related information of users (“you,” “your”) who access or use https://surgident.co.in. We are committed to protecting your privacy and ensuring compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant laws and regulations including applicable drug and medical device regulations.

Surgident is licensed under the Rajasthan government Food Safety and Drug Control Commissionerate (License Number: DRUG/2022-23/86602, License Holder: Surendra Kiri), and this policy reflects compliance with all legal requirements for sale and distribution of medical, dental, orthopedic, and related products.

2. Company Information

Company Name: Surgident
Registered Address: E-57, Kalpatru Shopping Center, Near Ashapura Mall, Shastri Nagar, Jodhpur, Rajasthan
Contact Mobile: 9414294638
Email: surgident_jodhpur@yahoo.com
Owner Name: Premlata Kiri
GST Number: 08AWJPK8309H1Z9
Drug License Holder: Surendra Kiri
Drug License Number: DRUG/2022-23/86602 (Rajasthan Govt. Food Safety & Drug Control Commissionerate)

3. Scope and Applicability

This Privacy Policy applies to all visitors, customers, and registered users of https://surgident.co.in and governs all personal data collection, processing, and usage performed through the website. It also details product-related policies specific to medical, orthopedic, and dental products, ensuring compliance with statutory standards and consumer protection laws.

4. Information We Collect

4.1 Personal Data

We collect personal information you provide directly or automatically when using the website or services including:

Full name
Contact details (phone number, email, postal address)
Account login credentials (username, password)
Payment and billing information
Transaction and order history details
IP address, device, and browser information for security and analytics

4.2 Sensitive Personal Data

If you provide any sensitive health-related information voluntarily, it is treated with heightened confidentiality and enhanced data protection measures as mandated under Indian law.

5. Methods of Data Collection

Through account creation and online forms while ordering or contacting support
Cookies and similar technologies to improve user experience and gather web analytics
Communication records including emails, chat, and customer service interactions

We collect and process personal data based on your consent, contract necessity, or legal obligations. Purposes include order processing, service delivery, customer support, marketing communication (with consent), and compliance with applicable laws. You may withdraw consent anytime by contacting us.

7. Use of Collected Data

Your data is used to:

Create and manage your user account securely
Process and fulfill orders including shipping and delivery
Provide customer service and respond to inquiries
Notify you about offers, updates, and relevant information
Maintain website security and improve our services
Meet regulatory and statutory compliance, including drug and medical device regulations

We do not sell or rent your personal information to third parties. We may share your data with:

Shipping and logistics partners for order delivery
Payment gateways for transaction processing
Regulatory bodies and government authorities as required by law
Authorized third-party service providers under strict confidentiality agreements

9. Data Security

We implement physical, electronic, and procedural safeguards such as encryption, secure socket layer (SSL) technology, access controls, and monitoring to protect your personal data against unauthorized access, disclosure, or misuse, in line with the DPDP Act and cybersecurity norms.

10. Account Creation and User Rights

10.1 Account Creation

Users may create an account on the website to facilitate purchases, track orders, and manage personal details. Keep your password confidential and notify us if you suspect any unauthorized use.

10.2 Your Rights

You have the right to:

Access your personal data held by us
Correct any inaccurate or incomplete information
Request deletion of your data where permissible by law
Withdraw consent to data processing at any time
Lodge complaints with our Data Protection Officer or escalate to the Data Protection Board of India

Please contact us at surgident_jodhpur@yahoo.com for any data-related requests.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, personalize content, and analyze traffic. You can disable cookies via your browser settings, but this may affect website performance or features.

12.1 Return Policy

Due to the nature of medical, dental, and orthopedic products, returns are not accepted once the order is placed and products are dispatched. We recommend reviewing your orders carefully before confirmation.

12.2 Refund Policy

Refunds will not be initiated after the product is successfully dispatched, except in cases where replacement criteria are met due to product damage.

12.3 Replacement Policy

Replacements are available only if the product shows physical damage upon receipt or a clear manufacturing defect. Customers must notify us immediately (within 48 hours of delivery) with photographic proof to initiate the replacement process.

Products should be unused and in original packaging for replacement eligibility.

12.4 Shipping Policy

Orders are dispatched within 1 to 3 business days of confirmation.
Delivery typically takes between 1 to 15 days depending on location.
Shipping partners are selected to ensure safe delivery in compliance with handling requirements for medical devices as per license conditions.

12.5 Compliance with Drug and Medical Device Regulations

All products listed and sold on Surgident.co.in comply with the Rajasthan Food Safety and Drug Control Commissionerate licensing requirements under License Number: DRUG/2022-23/86602. We ensure all medical and orthopedic equipment meet quality and safety standards applicable under Indian laws.

13. Data Retention

We retain personal and transactional data only as long as necessary for business operations, legal compliance, and dispute resolution. Backup and audit logs are maintained for a minimum period required by regulatory authorities.

14. Data Breach Notification

In the event of any personal data breach, Surgident will notify affected users and relevant authorities, including the Data Protection Board of India, within 72 hours as mandated by applicable laws and rules.

15. Amendments to This Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or our operational practices. Updated versions will be posted on the website with the effective date of revision.