Terms and Conditions

Last updated: August 19, 2025

Welcome to Surgident’s official website (https://surgident.co.in). By accessing, browsing, or purchasing from this website, you (“User”, “You”) agree to be bound by the Terms & Conditions described below. These terms are in accordance with applicable Indian laws including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Consumer Protection Act, 2019, and relevant medical product and drug regulations.

1. Company Legal Information

  • Company Name: Surgident

  • Registered Address: plot no. 57, sixty square, sant namdev marg, near jai enterprises, shastri nagar, jodhpur, rajasthan, 343003

  • Mobile: 9414294638

  • Email: surgident_jodhpur@yahoo.com

  • Owner Name: Premlata Kiri

  • GST Number: 08AWJPK8309H1Z9

  • Drug License Holder: Surendra Kiri

  • License Number: DRUG/2022-23/86602 (Rajasthan Govt. Food Safety & Drug Control Commissionerate)

2. Eligibility

  • You must be over 18 years of age to make purchases on this site.

  • By placing an order, you confirm that the products purchased will be used lawfully and in accordance with applicable Indian medical device and drug regulations.

  • Any purchase made on behalf of an institution or clinic must be authorized by the respective organization.

3. Nature of Products

  • We deal in medical, dental, orthodontic, and orthopedic products. Some products may be regulated under Indian medical device and drug laws.

  • Usage and handling of such products must be in compliance with government guidelines.

  • Products are for professional or prescribed use and not intended for misuse.

4. Account Registration

  • To make a purchase, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate, current, and complete account and contact details.

  • Any unauthorized use of your account must be reported immediately.

5. Ordering and Payment

  • Orders can be placed online through ttps://surgident.co.in*d products and completing the checkout process. – All prices are listed

  • R (₹) and are inclusive/exclusive of GST as applicable. – Payment methods accept

  • *UPI, Net Banking, Credit/bit Cards, and approved online gateways**. – Orders will be procs

  • ly after **full payment confirmation. *** ## 6. **Shippina

eli

**

  • Order

are dispatched within 1 to 3 business days after confirmation.

  • Delivery timelines are generally 1 to 15 days depending on location.

  • We are not responsible for delays caused by courier partners, strikes, natural disasters, or unforeseen events.

  • Products are packed with necessary care to prevent damage during transit.

7. Return, Refund, and Replacement

Due to the nature of our products (medical/orthopedic), we follow strict policies:

  • Return Policy: No returns are accepted once products are sold and dispatched.

  • Refund Policy: No refunds will be issued after successful dispatch except in cases of approved replacements.

  • Replacement Policy: Only applicable for physical damage reported within 48 hours of delivery, supported by clear photographic proof.

  • Replacement is subject to verification and stock availability.

8. Regulatory Compliance

  • Surgident holds Drug License Number DRUG/2022-23/86602 under the supervision of Rajasthan Govt. Food Safety & Drug Control Commissionerate.

  • All products are sourced and supplied in compliance with applicable medical device regulations and licensing conditions.

  • Certain products may require valid prescriptions or institutional purchase authorization.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to systems or networks connected to the website.

  • Share false, misleading, or fraudulent information.

  • Misuse products in violation of law or manufacturer instructions.

10. Limitation of Liability

  • Surgident shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

  • Our liability is limited to the order value of the products purchased.

  • We make no warranties other than those provided by the manufacturer.

11. Intellectual Property

  • All content on the website (text, images, product descriptions, logos) is the property of Surgident or its suppliers.

  • You may not reproduce, distribute, or use our intellectual property without written permission.

12. Data Privacy

Your personal data will be handled in accordance with our Privacy Policy, which complies with the Digital Personal Data Protection Act, 2023.

13. Amendments

Surgident reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be posted on the website with an effective date.

14. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Jodhpur, Rajasthan.

15. Contact Information

For any concerns or clarifications, contact:

  • Email: surgident_jodhpur@yahoo.com

  • Phone: 9414294638

  • Address: plot no. 57, sixty square, sant namdev marg, near jai enterprises, shastri nagar, jodhpur, rajasthan, 343003